5 things you need to know about your consumer rights
Your ultimate travel guidelines
We all love a good holiday, the sun and the sea, away from gloomy British weather. Some of us enjoy the lead up to our holidays. Arranging all the bookings, making sure everyone is insured and ready. But with all these changes to regulations and cancellations during the pandemic, it’s become super stressful! Here’s our guide to your consumer rights so you can kick start planning your 2022 trips!
1. Getting airline compensation for lost or delayed luggage
We all know the adrenaline when you rush off your flight towards baggage collection, just in case someone else has the same silver luggage as you, with blue ribbon tied around it!
But sometimes, no matter how fast you run, your luggage won’t have made it. If your bag does get delayed or lost, make sure you report it ASAP, to get compensation from the airline.
You could also get bare essentials provided if your luggage is delayed, so no need to stress about having no underwear or how you’ll brush your teeth in the morning! You can find out more on our website on airline compensation, alongside what you can do if you have insurance
2. Claim compensation if your flight is delayed or cancelled
Waiting at the airport for hours is never a good time, especially when you have to restrain yourself from spending all your holiday money at duty free! But, if your flight is delayed, and it’s the airline’s fault, there are several things you can do for compensation.
If your flight is delayed by more than 3 hours, you can get compensation. And it goes without saying, if your flight is cancelled, you are entitled to a full refund or replacement flight. So talk to your airline as soon as possible, to make sure you get your money’s worth for your long awaited holiday!
3. Getting a refund for a delayed or cancelled train
Now we’ve discussed what to do when you get to the airport and have to deal with delays and cancellations. But what about the getting to the airport part? The journey to the airport can really set the tone on whether this is going to be an awesome trip… or perhaps a slightly stressful one.
Which is why, it is important for you to check all your train times to make sure everything is running smoothly. It’s very similar to the flights really, if your train gets cancelled or delayed, you are entitled to compensation. Just make sure you keep your train tickets, and contact the train operator for your refund.
4. Types of insurance
Right! We’ve landed at our destination and are in full swing for our hot summer holiday. Living in the UK, your average household spider is as far as you’ll have to test your arachnophobia. But when you’re in a hot country like New Zealand, and the prospect of a white tailed spider biting you is more real, travel insurance is your best friend!
What about when you go skydiving and forget to take your phone out of your pocket? Bet you in that moment you’ll be thankful for that insurance you have.
Therefore, understanding the different types of insurance available, the policies and how to make a claim, is essential when planning a trip away. Check our top tips on how to choose your insurance policy, to make sure you are covered in the best way possible!
5. If something you ordered hasn’t arrived
Lastly, let’s talk about last minute shopping. You have all your outfits prepared, one for each day. But you just don’t have the right shade of brown sandals for your day 3 outfit? Next day delivery means you’ll get it just in time for you to try it on and pack it right?
It's useful for you to know what to do if your delivery doesn’t arrive. For example, you can’t get through to your delivery driver, or you haven’t got your goods but the seller is claiming it’s been sent. ou have different options and you can find those out on our website of course!
So there you have it! If you’re looking to have an awesome holiday this year, you know what you need to do. You need to check out our website to build the ultimate checklist for the best holidays in 2022!
