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Moving to uni?
Moving to uni?
Here’s what you need to know
Emily Nix
Aug 17
What benefits could I get if I have a mental health problem?
What benefits could I get if I have a mental health problem?
Living with a mental health problem can be challenging. It can be even more challenging if you’re unable to work because of it.
Cara Lewis
Aug 9
Energy bill predictions spiral again — Government needs to act now
Energy bill predictions spiral again — Government needs to act now
It’s here — another terrifying Cornwall Insight forecast for what our energy bills might look like this winter. They estimate the price…
Abby Jitendra
Aug 9
What does the price cap mean for me?
What does the price cap mean for me?
And where to get support with your energy bills
Emily Nix
Aug 25
Transforming our services
How we’re advancing equity, diversity and inclusion in our Design, Data and Technology team
How we’re advancing equity, diversity and inclusion in our Design, Data and Technology team
Career coaching and professional development for women and non-binary team members
Kylie Havelock
Sep 30, 2021
How we’re working to reach more people during the lockdown
How we’re working to reach more people during the lockdown
Our lab team explores how we can work with community groups to let more people know Citizens Advice is here to help
Rachel Beaumont
Jul 30, 2020
If you push beyond digital, what happens next?
If you push beyond digital, what happens next?
What we learned after dropping the word digital
James Plunkett
Dec 19, 2019
How we’re putting users at the heart of our services
How we’re putting users at the heart of our services
An update from the last 3 months in the customer journey team
Rebecca Kemp
Nov 1, 2019
How we’re making our services more effective, user centred and easier to use
How we’re making our services more effective, user centred and easi...
And what we’ve learned along the way
Rebecca Kemp
Aug 6, 2019
What else are we talking about?
Our moving in checklist
Our moving in checklist
A guide for students moving into a private rented house
Emily Nix
Aug 31
Sky-rocketing energy costs push customers towards debt crisis
Sky-rocketing energy costs push customers towards debt crisis
Consumers pay debt with debt as the cost-of-living crisis forces households to make impossible choices.
Chayne Hogan
Aug 24
What to do with your letters and parcels if there’s a postal strike
What to do with your letters and parcels if there’s a postal strike
Royal Mail postal workers have announced their intention to strike on 4 days at the end of the summer. Posties are planning to walk out on…
Naomi Schraer
Aug 23
Loosening the shackles of legacy technology
Loosening the shackles of legacy technology
For many years at Citizens Advice we’ve been using network technology called MPLS (multiprotocol label switching) to securely connect our…
James Blackmore
Aug 18
The ‘just about managing’ households set to plunge into a cost-of-living crisis
The ‘just about managing’ households set to plunge into a cost-of-l...
1 in 4 people in the UK won’t be able to afford their energy bills in October
Abby Jitendra
Aug 16
3 things I learnt as a Citizens Advice intern
3 things I learnt as a Citizens Advice intern
Before this placement, my political career was confined to the classroom. After being fluent in A-level Politics mark schemes, to drowning…
Dorea Nengese
Aug 12
Use it, Swap it or Lose it
Use it, Swap it or Lose it
Everything you need to know about the new Stamp Swap Out Scheme
Naomi Kalombo
Aug 11
Welcome progress in the mortgage market — but it’s far from ‘job done’
Welcome progress in the mortgage market — but it’s far from ‘job done’
The FCA’s data shows progress is being made. But instead of an excuse to slow down, it should kickstart action to fix the loyalty penalty
Emer Sheehy
Aug 2
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