We are Citizens Advice

We help people find a way forward. This is our story.

We can all face problems that seem complicated or intimidating.

At Citizens Advice, we believe no one should have to face these problems without good quality, independent advice.

Our network of charities offers confidential advice online, over the phone, and in person, for free.

When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.

With the right evidence, we can show big organisations — from companies right up to the government — how they can make things better for people.

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward — whoever they are, and whatever their problem.

The We Are Citizens Advice blog gives an insight into our work and why it matters to you with:

• Analysis of key contemporary issues through our policy and research work.
• Responses to current events using our evidence and real-time insights.
• Stories behind the people we help and their local communities.
• Details of how we’re making great advice available to everyone through service innovation and user-centred design.

Looking for advice, not opinion and analysis?

There are a number of ways you can contact us for help with an issue.