We’re Citizens Advice

We help people find a way forward. This is our story.

We’re Citizens Advice.

We provide free, confidential and independent advice to help people overcome their problems. We’re a voice for people on the issues that matter to them. We value diversity, champion equality and challenge discrimination.

No organisation can match us for data and real-time insights into the problems affecting people across England and Wales.

Our publication We are Citizens Advice addresses the underlying causes of the biggest issues of our age. We do this through:

• Analysis of key contemporary issues through our policy and research work.
• Responses to current events using our evidence and real-time insights.
• Stories behind the people we help and their local communities.
• Details of how we’re making great advice available to everyone through service innovation and user-centred design.

We are Citizens Advice. We help people find a way forward. We’re here for everyone. This is our story.

Real time insights: what people are searching for on our website right now.

Looking for advice, not opinion and analysis?
There are a number of ways you can contact us for help with an issue.