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About
We are Citizens Advice
We are the people’s champion. We are a charity working for the whole of society — whoever you are, whatever your problem
Note from the editor

We help people find a way forward. We’re here for everyone.

Editors
Go to the profile of Emily Nix
Go to the profile of Eleanor Sutherland
Eleanor Sutherland
Senior Digital Marketing Specialist @ Citizens Advice
Go to the profile of Cara Lewis
Cara Lewis
Senior Digital Marketing Specialist at Citizens Advice
Go to the profile of Jessica Rigby
Go to the profile of Lauren Feast
Go to the profile of Laura Humayun
Laura Humayun
Brand and Marketing Assistant at Citizens Advice
Writers
Go to the profile of Kayley Hignell
Kayley Hignell
Head of Policy (Families, Welfare and Work) at Citizens Advice
Go to the profile of Afzal Rahman
Afzal Rahman
The posts here are from when I used to work at Citizens Advice.
Go to the profile of James Plunkett
James Plunkett
Author of End State: http://smarturl.it/EndState How do we govern the future?
Go to the profile of Morgan Wild
Morgan Wild
Head of Policy, Citizens Advice
Go to the profile of Matthew Upton
Matthew Upton
Acting Exec Director of Policy & Advocacy at Citizens Advice, ex local gov. All views my own
Go to the profile of Anne Pardoe
Go to the profile of Simon Kaplan
Simon Kaplan
Head of Content Design @CitizensAdvice
Go to the profile of Jessica Abelscroft
Jessica Abelscroft
Communications and Engagement @CitizensAdvice. Trustee @CharityComms. Transatlantic transplant. #E17 dweller. All views my own.
Go to the profile of Annabel Barnett
Annabel Barnett
Senior Policy Researcher at Citizens Advice
Go to the profile of Richard Hall
Richard Hall
I work on energy policy so you don’t have to.
Go to the profile of Alex Smith
Go to the profile of Michelle Lewis
Michelle Lewis
Policy and Advocacy at Citizens Advice Cymru
Go to the profile of Chris Freed
Chris Freed
volunteering, Citizens Advice, NCVO, potential (all these things in any order)
Go to the profile of Victoria MacGregor
Victoria MacGregor
Director of Help to Claim at Citizens Advice
Go to the profile of Stew Horne
Go to the profile of Gemma Byrne
Gemma Byrne
Senior Policy Researcher at Citizens Advice, working on post and telecoms
Go to the profile of Caroline Rogers
Caroline Rogers
Policy Researcher for Citizens Advice
Go to the profile of Ian Ansell
Ian Ansell
Digital Data Scientist at Citizens Advice
Go to the profile of Andrew Rodger
Andrew Rodger
Telecoms and post consumer policy lead @ Citizens Advice
Go to the profile of Richard Brown
Richard Brown
Richard Brown is National Post Office Network Change Manager, Post & Telecoms Team, London Office at Citizens Advice
Go to the profile of Zoe Guijarro
Zoe Guijarro
Specialising in low carbon energy and how that intersects with people I write about the things that matter to me and that might make a difference.
Go to the profile of Ceri B Davies
Go to the profile of Alice Brett
Alice Brett
Senior Policy Researcher in the Energy Team at Citizens Advice
Go to the profile of Stephanie Mulvey
Stephanie Mulvey
Senior User Experience Designer at @citizensadvice working on making a better digital workplace for everyone in our service. Passionate about design and brand.
Go to the profile of Pandora Longstreth
Pandora Longstreth
Previously Community Manager in the digital workplace team at Citizens Advice.
Go to the profile of Gwennan Hardy
Gwennan Hardy
Policy Researcher in the Families, Welfare and Work policy team at Citizens Advice
Go to the profile of Joel Atherton
Joel Atherton
Senior Policy Researcher in Energy Networks & Systems Team at Citizens Advice.
Go to the profile of Mark Restall
Mark Restall
Volunteer Coordinator for Citizens Advice Witness Service. Have worked, written, and trained in the volunteering field for more years than I care to admit.
Go to the profile of William Baker
William Baker
William is the energy advice development lead for the Citizens Advice service in England and Wales — helping the service provide energy advice to its clients.
Go to the profile of Toby Strudwick
Toby Strudwick
Policy Researcher in the Post and Telecoms team at Citizens Advice.
Go to the profile of Emma Bailey
Emma Bailey
Research and Insight Manager - Citizens Advice
Go to the profile of Hazel Robertson
Hazel Robertson
Impact & Evaluation Analyst at Citizens Advice
Go to the profile of Daniel Marshall
Daniel Marshall
Head of Propositions and Bid Development at Citizens Advice.
Go to the profile of Helen Child
Helen Child
I am the Chief Officer of Citizens Advice Wolverhampton. I am constantly in awe with the power of good advice to change lives.
Go to the profile of Claire Driffield
Claire Driffield
Health and Social Care lead at Citizens Advice
Go to the profile of Judith Edwards
Judith Edwards
Local Government Market Development Manager for Citizens Advice. I've also spent a number of years working in local government and on local government issues.
Go to the profile of Tom Gower
Tom Gower
Policy researcher at Citizens Advice.
Go to the profile of Joseph Bates
Joseph Bates
Communications and press officer at Citizens Advice
Go to the profile of Dhara Vyas
Dhara Vyas
Head of Future Energy Services at Citizens Advice — the statutory energy consumer advocate.
Go to the profile of Jamie Matthews
Jamie Matthews
Senior Policy Officer, Wales
Go to the profile of Elizabeth Blakelock
Elizabeth Blakelock
My personal blog sharing thoughts on consumer outcomes in essential markets.
Go to the profile of Allyson Whisker
Go to the profile of Kate Hobson
Kate Hobson
Consumer specialist in the Expert Advice Team at Citizens Advice and a Subject Editor on the Adviser Editorial Board
Go to the profile of Pete Watson
Pete Watson
I am the Principal Data Manager at Citizens Advice responsible of the data tools and products we produce for our network and our Advice Trends products.
Go to the profile of Joseph Parrott
Joseph Parrott
Policy Researcher at Citizens Advice
Go to the profile of Rachel White
Rachel White
Policy Research Assistant in the Citizens Advice Post & Telecoms team
Go to the profile of Florence Brunert
Florence Brunert
Policy Researcher at Citizens Advice
Go to the profile of Peter Orr
Peter Orr
Senior Content Designer at Citizens Advice
Go to the profile of Jessica Perera
Go to the profile of Krista Kruja
Krista Kruja
Policy Researcher in the Energy Team at Citizens Advice
Go to the profile of Hannah Poll
Hannah Poll
Policy Researcher at Citizens Advice
Go to the profile of Minesh Patel
Go to the profile of Caroline Aliwell
Caroline Aliwell
Policy and Public Affairs Consultant — visit https://www.calaliwell.com/. Previously @CitizensAdvice, @Shelter, @HouseOfCommons, @Europarl.
Go to the profile of Ella Dorfman
Ella Dorfman
Service Designer at Citizens Advice
Go to the profile of Rachel Mills
Rachel Mills
Senior Policy Researcher at Citizens Advice
Go to the profile of Ste Montgomery
Ste Montgomery
#WoolfDedman 🐺
Go to the profile of Lauren Snoxell
Lauren Snoxell
Senior Policy Researcher at Citizens Advice
Go to the profile of Lizzy Sharman
Lizzy Sharman
Lead Content Designer, Defra. Formerly Government Digital Service and Citizens Advice.
Go to the profile of Expert Advice
Expert Advice
We’re a team of subject matter experts who provide support to advisers on benefits, consumer, debt, employment and housing.
Go to the profile of Emily Spoor
Emily Spoor
Policy Research Assistant
Go to the profile of Anna Upton
Anna Upton
Communications Leads at Citizens Advice
Go to the profile of James Kerr
James Kerr
Senior Policy Researcher at Citizens Advice
Go to the profile of Sophia Plent Das Gupta
Sophia Plent Das Gupta
Assistant Policy & Data Analyst at Citizens Advice
Go to the profile of Karen Barker
Karen Barker
Senior Policy Researcher on the Families, Welfare and Work policy team at Citizens Advice
Go to the profile of Charlotte Witso
Go to the profile of Jo Chimes
Jo Chimes
Legal Lead in Expert Advice team, Citizens Advice. Interested in equality, law, #ukemplaw, history, #AccessToJustice, design. All views very much mine own etc.
Go to the profile of Dan Barrett
Dan Barrett
Head of Data Science at Citizens Advice. These are my personal thoughts on work.
Go to the profile of Eleanor Sutherland
Eleanor Sutherland
Senior Digital Marketing Specialist @ Citizens Advice
Go to the profile of Jasmin Matin
Jasmin Matin
Senior Policy Researcher at Citizens Advice
Go to the profile of Shakira Damji
Shakira Damji
Product Designer trying to make stuff that’s not only useful but genuinely makes the world a better place.
Go to the profile of Michele Shambrook
Michele Shambrook
Executive Director of Operations at Citizens Advice
Go to the profile of Rachel Beaumont
Rachel Beaumont
Senior Product Manager at Citizens Advice
Go to the profile of Taha Abrar
Go to the profile of Cara Holmes
Cara Holmes
Senior Policy Researcher, Citizens Advice
Go to the profile of Gary Moorcraft
Gary Moorcraft
Community Researcher
Go to the profile of Adam Burgess
Go to the profile of Emily Cook
Go to the profile of Anna Adams
Anna Adams
A trainee rated me as “Softly spoken but very knowledgeable”. One for the gravestone! Project Officer at Citizens Advice Hampshire + Adviser @citizensadvice
Go to the profile of Charlie Young
Charlie Young
Projects manager for Arun & Chichester Citizens Advice including management of Social Prescribing, Help to Claim, Home Visiting and more.
Go to the profile of Steve Hughes
Steve Hughes
Local #CitizensAdvice COO | NED in Social Housing 🏠 | VCSE Org Chair 🎗 | Politics 🗳 | HIV➕ | EDI Champion ✅ | Passionate about #innovation, #digital & #data
Go to the profile of Amy Hughes
Amy Hughes
Senior Housing Expert (England) — Expert Advice Team at Citizens Advice
Go to the profile of Abe Staples-McCall
Go to the profile of Abigail Reynolds
Go to the profile of Farhana Yeasmin
Go to the profile of James McEvoy
Go to the profile of Tom Brooke Bullard
Tom Brooke Bullard
Senior Policy Researcher at Citizens Advice
Go to the profile of Lauren Talbot
Lauren Talbot
Lauren Talbot is the Head of Help to Claim at Citizens Advice
Go to the profile of Beth Owen
Go to the profile of Andrew Johnson (he/him)
Andrew Johnson (he/him)
Senior Content Designer at Citizens Advice
Go to the profile of Peter Howard
Peter Howard
Advisor Norfolk Citizens Advice
Go to the profile of Papatya O'Reilly
Papatya O'Reilly
Policy Researcher at Citizens Advice working on consumer and cost of living
Go to the profile of Alistair Cromwell
Alistair Cromwell
Acting Chief Executive at Citizens Advice
Go to the profile of Cara Lewis
Cara Lewis
Senior Digital Marketing Specialist at Citizens Advice
Go to the profile of Andrew Willshear
Go to the profile of Pete Viney
Go to the profile of Skye Curtis
Skye Curtis
Senior Impact and Evaluation Analyst at Citizens Advice
Go to the profile of Naomi Graves
Naomi Graves
Policy Research Assistant at Citizens Advice
Go to the profile of Emma Wilkinson
Emma Wilkinson
Senior Employment Expert @Citizensadvice. Providing employment and discrimination advice to CAB’s. Writing about employment rights. Own views etc.
Go to the profile of Peter Broad
Peter Broad
Senior Policy Researcher at Citizens Advice, Energy (efficiency) policy.
Go to the profile of Joe Lane
Joe Lane
Policy, politics, and economics. Former history teacher.
Go to the profile of Daniel VandenBurg
Daniel VandenBurg
I work for Citizens Advice and the Consumer Protection Partnership in the UK. I analyse emerging consumer problems in the UK and help solve them!
Go to the profile of James Kent
Go to the profile of Gillian Guy
Gillian Guy
Chief Executive of @CitizensAdvice. We help people find a way forward with free, confidential, independent advice and guidance.
Go to the profile of Gillian Cooper
Gillian Cooper
Interim Head of Energy Policy
Go to the profile of Alexander Belsham-Harris
Alexander Belsham-Harris
Senior Policy Researcher at Citizens Advice.
Go to the profile of Colin Griffiths
Colin Griffiths
Policy lead on smart metering & smart homes @CitizensAdvice. Work on data benefits/privacy, usability, consumer experience, IoT etc. All tweets my own opinion
Go to the profile of Imogen Birch
Go to the profile of Katie Martin
Katie Martin
Director of External Affairs at Citizens Advice
Go to the profile of Caroline Farquhar
Caroline Farquhar
Senior Policy Researcher, Citizens Advice — Energy Policy
Go to the profile of Arun Rao
Arun Rao
Working in the energy policy team at Citizens Advice
Go to the profile of Connie Thorn
Go to the profile of Emer Sheehy
Go to the profile of Tim Wisniewski
Tim Wisniewski
Director of Technology at Citizens Advice
Go to the profile of Kylie Havelock
Kylie Havelock
Director of Product & Platforms @CitizensAdvice. Prev @GDS_GC @Justice_Digital. Board @LocalWelcome. Fellow @CloreSocial.
Go to the profile of Sam Fennell
Go to the profile of Sam Hughes
Sam Hughes
Senior Policy Researcher in the Energy Team at Citizens Advice - the statutory energy consumer advocate
Go to the profile of Paula Cogan
Go to the profile of Hannah Knox
Go to the profile of Daniel Haigh
Go to the profile of Katherine Price
Katherine Price
Service Delivery Manager at Citizens Advice
Go to the profile of Katarina Pogmore
Go to the profile of Naomi Schraer
Go to the profile of Annis Cordy
Go to the profile of Rhiannon Evans
Go to the profile of Andy Manning
Go to the profile of Bindz Patel
Go to the profile of Faye Brookes Lewis
Go to the profile of Rachel Beddow
Rachel Beddow
Policy manager at Citizens Advice, working on debt + housing.
Go to the profile of Amy Dutton
Amy Dutton
Wales policy officer at Citizens Advice Cymru
Go to the profile of Donna Wardell
Go to the profile of Ed Rees
Go to the profile of Tilly Cook
Tilly Cook
Senior Policy Researcher — Citizens Advice
Go to the profile of Maisie Gibson
Go to the profile of Elizabeth Miller
Elizabeth Miller
Policy Researcher in the Families, Welfare and Work team at Citizens Advice.
Go to the profile of Julia Hamilton
Julia Hamilton
Policy Researcher at Citizens Advice. Working on across consumer, debt and housing policy, ex-NHS.
Go to the profile of Susana Carvalho
Susana Carvalho
Volunteer Development Officer for Citizens Advice working with local Citizens Advice to recruit, support and manage volunteers.
Go to the profile of Chloe Reid
Go to the profile of Faiza Peeran
Faiza Peeran
User researcher @citizensadvice. Charity, digital and social justice.
Go to the profile of Jane Parsons
Jane Parsons
Consumer Expert
Go to the profile of Josh Goodall
Go to the profile of Marianne Pope
Marianne Pope
Senior Product Manager at Citizens Advice. Big fan of both Product and People.
Go to the profile of James Blackmore
Go to the profile of Abby Jitendra
Go to the profile of Naomi Kalombo
Go to the profile of Dorea Nengese
Dorea Nengese
Politics & Sociology undergrad, recovering people-pleaser, passionate about diasporic discourse, black womanhood and liberation.
Go to the profile of Chayne Hogan
Chayne Hogan
Intern in the national Citizens Advice Policy Research department, with a general interest in social welfare law.
Go to the profile of Charlotte Rennie
Go to the profile of Jonny Tatam-Hall
Jonny Tatam-Hall
Policy Researcher at Citizens Advice
Go to the profile of Euan Graham
Euan Graham
Senior Policy Researcher, Citizens Advice
Go to the profile of Rebecca Mallon
Rebecca Mallon
One of the Content Leads at Citizens Advice
Go to the profile of David Mendes da Costa
David Mendes da Costa
Principle policy manager at Citizens Advice focused on consumer policy. Interested in markets as they behave in the wild — not on paper. @Dave_MdaC
Go to the profile of Oliver Crunden
Oliver Crunden
Senior Policy Researcher
Go to the profile of Rosie Worsdale
Rosie Worsdale
Policy Researcher at Citizens Advice
Go to the profile of Danny Magill
Danny Magill
Energy at Citizens Advice
Go to the profile of Abi Morris
Go to the profile of Katie Fry
Go to the profile of Rebecca Rennison
Rebecca Rennison
Manager of the Families, Welfare and Work team at Citizens Advice
Go to the profile of Emily Stone
Emily Stone
Product Manager
Go to the profile of Joe Bowers
Joe Bowers
Social Media and Brand Assistant at Citizens Advice
Go to the profile of Laura Humayun
Laura Humayun
Brand and Marketing Assistant at Citizens Advice
Go to the profile of Chloe Hann
Chloe Hann
Policy Research Assistant at Citizens Advice working on housing and consumer policy.
Go to the profile of Vicky Leigh
Vicky Leigh
Senior Data Analyst at Citizens Advice
Go to the profile of Ellie Thouret
Go to the profile of Josie Chadband
Go to the profile of Mark Rayfield
Mark Rayfield
Housing Expert at Citizens Advice
Go to the profile of Maddy Rose
Go to the profile of Dr Nadya Ali
Dr Nadya Ali
Senior Policy & EDI Officer at Citizens Advice
Go to the profile of India Walden
India Walden
Policy Research Assistant
Go to the profile of Victoria Anns
Go to the profile of Peter Woods
Peter Woods
I am a Senior Service Delivery & Contract Manager at Citizens Advice (National). I manage the Help through Hardship Helpline in partnership with Trussell Trust
Go to the profile of Janina San
Janina San
Policy Researcher at Citizens Advice
Go to the profile of Dominic Mukwamba
Dominic Mukwamba
Financial Capability Development Lead at Citizens Advice
Go to the profile of TungHing Sum
Go to the profile of Raonne Abdelazem
Go to the profile of Olivia Agbe
Go to the profile of Hannah Riley
Hannah Riley
I am currently an intern at citizen advice on the consumer and public services team, focusing on housing.
Go to the profile of Martha Hankins
Go to the profile of Sam Sharpe
Sam Sharpe
Currently doing all things Delivery Management at Citizens advice. Agile coach, Wellbeing and Life coaching. Positive psychology practitioner.
Go to the profile of Emily Ray (she/her)
Emily Ray (she/her)
Senior Content Designer at Citizens Advice
Go to the profile of Aderonke Olutunmogun (she/her)
Aderonke Olutunmogun (she/her)
Content designer at Citizens Advice.
Go to the profile of Tess Thompson
Go to the profile of Hsiang-Ping Kuan
Hsiang-Ping Kuan
Policy Research Assistant
Go to the profile of Rachel Russell
Rachel Russell
Policy Research Assistant in the Post and Telecoms team at Citizens Advice
Go to the profile of Nicola Bailey
Nicola Bailey
Net Zero Homes policy researcher at Citizens Advice.
Go to the profile of Lucy Whitaker
Go to the profile of Julia Ruddick-Trentmann
Julia Ruddick-Trentmann
Policy Researcher at Citizens Advice
Go to the profile of Catherine - Witness Service Volunteering Team
Catherine - Witness Service Volunteering Team
Volunteering Coordinator for Citizens Advice Witness Service (South Region)
Go to the profile of Chloe Maughan
Go to the profile of Amy Farrell
Amy Farrell
Content Designer at Citizens Advice
Go to the profile of Edward Pemberton
Edward Pemberton
Policy Researcher at Citizens Advice
Go to the profile of Eva Souchet
Go to the profile of Laura Hutchinson
Laura Hutchinson
Head of Public Affairs at Citizens Advice
Go to the profile of Jagna Olejniczak
Jagna Olejniczak
Policy Researcher at Citizens Advice