Bookcases

Casebook is coming and the functionality is getting fat….

By Cat Togher

Casebook has had a busy year. It’s been a year full of research, design, development and testing — and now Casebook is nearly here!

What we’ve learnt about Casebook so far — and next steps

By Cat Togher

Over 70% of local Citizens Advice have been involved in testing the first iteration of Casebook. Some loved it, some liked it, and some had great suggestions of ways we can improve it.

Casebook on tour

By Cat Togher

Peanuts are not nuts*. Welsh cakes don’t dip well in tea. Paddington station is very confusing. Ambulance response time in Peterborough can be up to 20 mins.

Challenging AICs

by Chris McCormack

Advice Issue Codes — the tags we use to categorise every issue that Citizens Advice deals with — are challenging. They’re also known as AICs and have 3 levels. Level 1 is a broad bucket with categories such as housing, level 2 gets a bit more…

Our users — this means all of you

By Cat Togher

No 2 local Citizens Advice are the same. They don’t represent the same people, they have different funding and they are different sizes. That’s why we’ve been working really hard to get the whole network signed up and…

Casebook — An intro to what’s been happening and why…

By Chris McCormack

Everyone has a different idea of what they want from our new case management system, which we’re calling Casebook for now.

Future Forums 2015

By Beatrice Karol Burks

Three hundred people, 16 trains, 9 locations and 1 month.

This week brings an end to our 2015 autumn Future Forums where I’ve shared our digital work with Citizens Advice chief officers and chairs of…