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Public Policy
We are Citizens Advice
We are the people’s champion. We are a charity working for the whole of society — whoever you are, whatever your problem
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Public Policy
Morgan Wild
in
We are Citizens Advice
May 29, 2019
How regulators allowed companies to overcharge people by £24.1 billion
Our new research finds customers should get money off their bills
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75
James Plunkett
in
We are Citizens Advice
Jan 31, 2018
Markets don’t work like they used to — and people are starting to notice
Big data is changing how markets work. From the way prices are set to how products and services are designed, consumer markets are…
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3K
35 responses
James Plunkett
in
We are Citizens Advice
Jan 26, 2018
When things go wrong with telecoms, consumers need a voice
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103
2 responses
James Plunkett
in
We are Citizens Advice
Nov 9, 2017
Energy networks owe consumers £7.5 billion. Now they need to give it back
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112
Richard Brown
in
We are Citizens Advice
Oct 10, 2017
Post offices matter to communities
Here’s what we found out they want
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56
Andrew Rodger
in
We are Citizens Advice
Oct 10, 2017
It’s time for fair debt collection by mobile phone companies
Mobile phones are an essential service — it’s time to bring mobile debt collection in line with other essential services.
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6
Gillian Guy
in
We are Citizens Advice
Sep 12, 2017
The government must not press ahead with Universal Credit next month
While the principles behind the reform to benefits are sound, the system today is still deeply flawed
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56
Gemma Byrne
in
We are Citizens Advice
Jun 29, 2017
Do post offices deliver for consumers?
We visited old and new-style branches 1,800 times to find out
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19
Stew Horne
in
We are Citizens Advice
Jun 27, 2017
What we learn from helping people resolve their problems makes policy better
Come join us if you want…
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12
Victoria MacGregor
in
We are Citizens Advice
Jun 14, 2017
How government can still help the poorest energy customers
A targeted cap could protect 2.6 million households from the highest prices
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5