Beyond the jargon — working in an agile way

Julian Milne, Delivery Manager for the alpha team, explains what agile project management is, how it works and how it can used by different teams.

Agile is a culture

The future of digital services at Citizens Advice (including Petra)

By Mike Dixon

This is going to be a long blog. I hope you’ll forgive me!

By the end I hope you’ll have a clear understanding of our strategic approach to…

Testing content design using eye tracking and heat maps

By Jo Hamilton Watson

In October, we ran sessions in Aldersgate (London) and at Banbury Citizens Advice Bureau to test Employment and Support Allowance (ESA) content in three different page…

Asking the right questions — why user research matters

By Jo Hamilton Watson

To make sure that we design and build digital tools that work well, it’s essential we have a detailed understanding of what clients and advisers really need. We only get this…

The advice journey — capturing client needs

By Louise Stone

At this year’s CAB conference, following a workshop on ‘The New Client Journey’, delegates were asked to answer two questions to feed into our Alpha work.