Top stories published by We are Citizens Advice in 2015

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Top Stories published by We are Citizens Advice in 2015

2015

Citizens Advice in We are Citizens Advice

Dec 8, 2015

User needs and case management software

By Alastair Pugh

We recently introduced the new team working on delivering Casebook, a new case management product for the Citizens Advice service. We explained how we would be doing this via a discovery phase and the…

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Citizens Advice in We are Citizens Advice

Sep 3, 2015

3 reasons advisers use AdviserNet

By Beatrice Karol Burks

Citizens Advice in We are Citizens Advice

Nov 26, 2015

Software to help advisers help people

By Alastair Pugh

Earlier this year we set out the importance of the core proposition of the organisation: we help people to solve a problem. This applies to the great new content that the digital team have been working hard on…

Citizens Advice in We are Citizens Advice

Feb 3, 2015

How do clients respond to online booking tools?

By David Stevens

Last week we asked people with first-hand experience of getting advice in bureaux to see what the Alpha team has been up to.

Citizens Advice in We are Citizens Advice

Oct 7, 2015

Benefits advice: the difference an adviser makes

By Hannah Horton

Claiming disability benefits is a long process and one many people struggle with — fewer than half of new claims for Personal Independence Payment (PIP) are successful, for example. Success…

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Citizens Advice in We are Citizens Advice

Dec 3, 2015

Designing for advisers

By Alastair Pugh

Our team has been working through a discovery phase to identify the features that will make up the MVP of Casebook, the new case management product for the Citizens Advice service.

Citizens Advice in We are Citizens Advice

Dec 11, 2015

Your digital team needs you!

By Beatrice Karol Burks

User testing and development is at the centre of everything that the Citizens Advice digital team does. At Future Forums I shared with you our progress and recent thinking on online advice content and Casebook…

Citizens Advice in We are Citizens Advice

May 1, 2015

How we plan and write our new content

By Beverly Baines

We’ve written here previously about the new areas of advice content we were going to be developing. But here’s a bit more detail on the process we go through to develop the content.

Citizens Advice in We are Citizens Advice

Jun 17, 2015

Testing Universal Credit content: real people, real stories, user-focused content

Why we test new content

By Lizzy Sharman

Citizens Advice in We are Citizens Advice

May 6, 2015

Our new approach to digital advice

By Beatrice Karol Burks

Over the last nine months we’ve learnt a huge amount about what people are looking for from Citizens Advice online, enough that we feel confident putting together a first draft of a ‘content…

2014

2016

These were the top 10 stories published by We are Citizens Advice in 2015. You can also dive into monthly archives for 2015 by using the calendar at the top of this page.